Eve had a lump removed from her breast. Shortly after the operation, talking to her sister, she said that she found it upsetting to have been cut into, and that looking at the stitches was distressing because they left a seam that had changed the contour of her breast. Her sister said, "I know. When I had my operation I felt the same way." Eve made the same observation to her friend Karen, who said, "I know. It's like your body has been violated." But when she told her husband, Mark, how she felt, he said, "You can have plastic surgery to cover up the scar and restore the shape of your breast."

Eve had been comforted by her sister and her friend, but she was not comforted by Mark's comment. Quite the contrary, it upset her more. Not only didn't she hear what she wanted, that he understood her feelings, but, far worse, she felt he was asking her to undergo more surgery just when she was telling him how much this operation had upset her.

"I'm not having any more surgery!" she protested. "I'm ...