Pastors

Secret Services

Churches freely provide social services, but neither church nor community realizes to what extent. A new study calculates its value.

Churches are doing more for their communities than you (or they) realize. In fact, the monetary value of a church’s contribution to the community is far more than the financial benefits churches receive from their tax-exempt status.

That’s the surprising conclusion of a significant new study headed by Ram Cnaan, professor of social work at the University of Pennsylvania, and published in his book The Invisible Caring Hand: American Congregations and the Provision of Welfare (New York University Press, 2002).

“Our findings strongly support the Supreme Court’s view of congregations as ‘a beneficial and stabilizing influence in community life,'” writes Cnaan, an Israeli-born secular Jew who is director of the Program for the Study of Organized Religion and Social Work.

The study provides one of the first assessments of the dollar value of the social services churches provide. The net value of a congregation’s social and community services averages $15,307 per month or approximately $184,000 per year. This number includes the value of space, utilities, staff, and volunteer hours (calculated at approximately $11 per hour).

“Although congregations can be viewed as being publicly subsidized because of their tax-exempt status, the value of their services to their communities exceeds the value of the tax exemption,” writes Cnaan. “There is also the value of services that cannot be measured in dollars, such as informal help, pastoral counseling, value instruction, residents’ representation, and community pride.

“As a key part of the national social safety net and the first to aid in time of local, national, and international emergencies, congregations allot a significant percentage of their budgets to helping others and are the major source for volunteer recruitment in urban America. In fact, one could say that our society is subsidized by congregations to a far greater extent than these same congregations are subsidized by the tax-exempt status granted by our society.”

The book is based on information from approximately 300 congregations, 251 located in the United States and 46 in Ontario, Canada. The congregations were chosen from lists of churches in seven metropolitan areas: New York City, Chicago, Indianapolis, Philadelphia, Mobile, Houston, and San Francisco. Both historic churches and newer churches were included. A study was also conducted in Council Grove, Kansas, to provide information about churches in a small town.

The most significant finding is that nearly all the congregations in the study provided some form of social and community service, most commonly for children, the elderly, the poor, and the homeless. Besides formal programs, such as housing projects or neighborhood cleanup activities, churches provided a range of informal activities, such as pastoral counseling, care of the sick or bereaved, referring people to more specialized agencies, and providing space for community groups to meet.

Princeton sociology professor Robert Wuthnow, reviewing Cnaan’s work in Books and Culture (Jan/Feb 2003), writes: “Cnaan suggests that were it not for congregations, approximately a third of children now in daycare centers would have no place to go, most scouting troops and twelve-step groups would have no place to meet, and large numbers of homeless shelters and soup kitchens would disappear.

“The case study of Council Grove, Kansas, is especially interesting because we know much less about churches in rural areas than we do about urban and suburban churches. Council Grove, once an important point of departure on the Santa Fe Trail, is the seat of Morris County, one of the many counties in Kansas that has lost population (from 11,859 in 1930 to 6,104 in 2000) as a result of agricultural decline in the region. Consulting the county’s website, I learned that there were 373 men and 451 women in 1999 whose incomes put them below the official poverty level, that there were 429 people on food stamp assistance, and that there were 823 Medicaid enrollees.

“I also learned that there were nine churches in Council Grove. Cnaan’s research team collected information from all of them. All but one were Protestant, and all of these, except one, were affiliated with mainline denominations. Each of the churches developed a ministry that filled a special need in the community. The Christian Church committed itself to youth services, the Berean Baptist Church had a popular Kids Club for younger children, the Congregational Church specialized in helping single mothers with children, and so on. Collectively, the churches operated a thrift shop, a ministry to residents of a local nursing home, and a hospitality coalition. Altogether, the research team found that the churches sponsored 27 different programs which on average benefited 32 congregational members and 182 nonmembers.”

Cnaan’s book is an encouragement for churches, many of whom face resistance to their building or expansion plans from municipalities that don’t acknowledge their value to the community.

“It is important to remember that, except for neighborhood schools, no other social institution penetrates America’s neighborhoods as thoroughly as do congregations,” writes Cnaan. “Other non-profit organizations have only a minimal presence, since they are generally concentrated in selected urban locations. Because local congregations maintain a presence in the community, they are able to develop ties with the local residents even if those residents do not attend the congregations. The congregation is the one nonproprietary organization found in every neighborhood and within walking distance of virtually every household.

“As N. T. Ammerman noted in 1997, ‘The two institutions most likely to remain connected to the immediate neighborhoods they serve are elementary schools and congregations. But even that has changed. In many places, busing has strained the tie between school and community.’ This leaves the congregations as the final link between communities and their residents.”

Marshall Shelley is editor of Leadership.

Areas in which at least one third of congregations studied were actively providing service:

Community Service


What churches do for their neighbors.

For children and youth


Recreational and educational programs
Summer day camps
Scholarships
Day care

For elderly and disabled


Recreational and educational programs
“Buddy” programs for the sick and homebound
Hospital visitation
Nursing home visits

For the homeless and poor


Food and clothing pantries
Supporting shelters
Financial assistance
International relief

Community-oriented programs


Music performances
Athletic activities
Holiday celebrations
Providing space for community groups (A.A., etc.)
Community bazaars and fairs
Interfaith coalitions

Informal Care


Pastoral counseling
Referrals for specialized needs
Care for the sick and bereaved

Israeli-born Ram A. Cnaan, professor of social work and director of the Program for the Study of Organized Religion and Social Work at University of Pennsylvania, first drew attention to the social involvement of congregations in The Newer Deal: Social Work and Religion in Partnership (Columbia University Press, 1999). Last year he published The Invisible Caring Hand: American Congregations and the Provision of Welfare (New York University Press).

Seeing the Invisible Caring Hands


A conversation with Ram Cnaan.

What surprised you in your findings?

The biggest surprise is that it’s really the norm for a congregation in America to provide social services, unlike in Israel, for instance, where religious organizations are not doing much to provide services. It took me a while to see how pervasive this norm is. There is very little about this in the professional literature or in training materials.

Not many congregations think of themselves as suppliers of social services. Why is that?

Talking with them, I found that things they thought are not social programs really are social programs. Congregations use other words: ministries, women’s groups, auxiliary groups—they have endless names.

In the congregation’s mind, “social services” were big projects in collaboration with the government. For us, a social service is something done in a consistent manner to help the needy. Sometimes churches are offended if you call something a social program. “Ha! This is a day care center! How can you call it a program?”

I see them serving free meals to the community and ask them, “So you have a food distribution program?” They respond, “No, that’s not a program, that’s just the men’s group activity.”

So language is very important. When we meet with them, show them a list of activities that qualify as social services, and ask if they’re involved in them, they say, “Oh, that’s what you mean. Yes, then we do have social programs.”

Is evangelism the major reason churches provide services?

Not really. I was expecting them to provide social services primarily in order to persuade people to change their religion and become members. That assumption was simply wrong. Of course everybody would like the people they help to join the congregation if they are not members already. But an overwhelming majority of congregations do what they do because to provide social services is for them to actualize their faith—to do the right thing. People said, “If you want to be like Jesus, you have to help the needy. That is why I’m giving so many hours a week to this.”

So churches provide important social services but don’t know they do?

Virtually every congregation was doing something. Sometimes they apologized to me. “You know, we’re just a young congregation. We just started. We don’t do much. We should be doing more.” Half the time they would ask me, “Can you tell me how we can do more?” And I would think, “You are asking me?” Nobody told me, “No, we cannot do it” or “It’s not our job.”

This commitment to service is a major power for our society. We don’t know exactly how many congregations there are nationwide, but even if you take a conservative estimate, then there are 300,000 groups who assume that it’s their responsibility to help people.

Clergy and congregants should be proud of what they are providing for others. No one else does what they are doing so happily, and on their own initiative.

Interviewed by Agnieszka Tennant, associate editor of Christianity Today

Copyright © 2003 by the author or Christianity Today/Leadership Journal. Click here for reprint information onLeadership Journal.

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